Case study 1 - possible approach to stage 3
One possible approach is:
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Move to formal procedures.
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Meet with her again under Section E of the Support Staff Procedure Agreement.
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Clearly outline to her the issues with her work and what your expectations are.
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Discuss with her the reasons for this poor performance.
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Explain that her performance must improve as her work is essential for the business or you may have to go to the next stage of the formal procedure.
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Issue a capability warning.
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Discuss other options.
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Put meeting summaries in writing.
Your Faculty/Service HR Manager or Officer is available to support you through this process.