An overview of managing performance

Managing performance is about ensuring that people can achieve their best and play their part in meeting the goals and objectives of the team in a way that is consistent with our values and culture.

This in turn supports the achievement of Faculty/School/Service goals and ultimately the goals of the University as a whole.

Performance therefore includes:

  • outputs and outcomes
  • behaviours and attitudes

Performance management is about supporting all staff, providing opportunities for development, recognising good performance and identifying and addressing under performance.

There are three key stages which you can use to help individuals to perform at their best:

  • Plan. Agree what needs to be achieved and what support they will need to do this. Clear and agreed expectations should emerge from this stage.
  • Manage. Hold ongoing discussions to provide feedback and support as well as making sure plans and expectations are reviewed and amended as appropriate. Action should be taken where needed to provide help and guidance in dealing with issues that may arise, as well as to recognise achievements as they happen.
  • Review. Discuss jointly what has been achieved and reflect on what has gone well and why, as well as what has not gone so well and why. This stage can then inform the next planning discussion to establish agreed expectations and any support required to achieve these.


Practical advice and support to help you to do this can be found in the following sections:

Section 1 – How to manage performance

This section gives you an overview of how you can use the day to day activities which you as a manager will already be doing to manage performance.

Section 2 – Focusing on good performance

This section gives you some useful tips and advice on what to do when you have someone performing at a consistently high level.

Section 3 – Focusing on under performance

This section gives you some useful advice and support on what to do if a member of staff is not performing to the required standard.