Case study 2 - possible approach to stage 1
One possible approach is:
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Arrange to meet with Dr Monsoon to discuss the issues passed to you.
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Ask Dr Monsoon for permission to have a look at the staff review form.
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Gather other available evidence from students, exam boards etc.
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Discuss all of the issues with Dr Monsoon and try to get to the bottom of the reasons why this is happening.
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Put meeting summaries in writing.
Your Faculty/Service HR Manager or Officer is available to support you through this process.