Case study 1 - possible approach to stage 4
One possible approach is:
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Involve your Faculty/Service HR Manager or Officer if you haven't already.
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Move to stage 2 of the capability process.
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Involve the Head of Department/Service.
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Hold a stage 2 capability hearing.
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Clearly outline to her the issues with her work and what your expectations are.
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Discuss with her the reasons for this poor performance.
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Explain that her performance must improve as her work is essential for the business or you may have to go to the next stage of the formal procedure.
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Issue a capability warning.
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Discuss other options.
Unfortunately, the situation does not improve despite the fact that Edna is now on a final caution and at that stage you may look for the next step to be dismissal.